Happy Holidays from all of us at OOROO! We were blessed to be able to help two families in our community this year through our Annual Joyride program.
Every holiday season, OOROO has the honor of offering the gift of complimentary auto repair to families in need through our Joyride Program. We of course could not do what we do without the thoughtful nominations submitted by all of you in our Tucson and Phoenix communities. In fact, we have just wrapped up our 8th year of Joyride and are blown away to see how much it has grown.
At OOROO, we care about more than just keeping your vehicle safe and running smoothly, we care about YOU! We care about the safety of each of our customers that we have the privilege of helping and we are honored to help our community by giving back where we can. The gratitude and kind words our recipients shared this year are part of what makes this program so special to our team.
We would be remiss if we didn’t also take the time to acknowledge that Joyride would not be possible without the support of our local volunteer panel of judges. Thank you to the 5 judges who volunteered their time to go through your submissions and help select these two deserving individuals and their families. We also want to express our gratitude to everyone who continues to nominate and share the stories of friends in need in our community for Joyride each year!
Happy New Year! Stay safe on the road!
OOROO Auto Named to Inc. 5000 List of America’s Fastest-Growing Companies
OOROO Auto, a multi-award-winning auto repair and maintenance service provider in Southern Arizona, announced today it has been named among Inc. Magazine’s prestigious Inc. 5000 list of fastest-growing private companies in America for the second time.
Ranking at 3283, OOROO’s place on the list rose 313 spots, elevating its presence on an impressive list of well-known names that first came to national prominence as honorees on the Inc. 5000: Microsoft, Meta, Chobani, Under Armour, Timberland, Oracle, Patagonia, and many other household-name brands. OOROO was also named number 65 among Consumer Services companies on the list and the 98th fastest growing company in Arizona.
“This award highlights the amazing growth OOROO has experienced over the past few years and is a testament to our team’s efforts in providing exceptional service with honesty and heart,” said OOROO Founder and CEO Jeff Artzi. “We’ve worked hard to create positive experiences through our customer-centric car care programs, like our Happy Car Club and OOROOblueSM Rewards program, and I believe our growth is a reflection of our success achieving that.”
“It’s amazing to think how far we’ve come in ten years, and we’re just getting started,” Lindsey Wiederstein, OOROO Co-Founder added. “Our business model is simple, but it works, and our customers tell us every day how much they appreciate the experience when they visit one of our shops or when we provide services to them at their work or home—giving them back time in their day and week.
Among its most successful innovations, OOROO’s “Happy Car Club” provides its customers with a suite of auto care services, including oil changes, inspections, maintenance services, towing, and a discount on all other auto repairs, for one low monthly fee. The Happy Car Club has helped the company expand its award-winning mobile repair services, which bring automotive services to customers at their home or work at no added cost.
“Our culture is very different than what you’d find at other auto shops—and customers notice and are very vocal about that difference. Our customer reviews, community awards, and daily referrals from customers are evidence of that,” said Leroy Ingram, Director of Operations.
Starting with just one shop in Oro Valley, the multi-award-winning company now has three shops around the Tucson area and two shops in the Phoenix (East Valley) area. As an additional differentiating factor between itself and other automotive maintenance and repair providers, OOROO offers convenient online appointment scheduling and seamless payment through its OOROO Auto app. Key to its growth strategy and mission to transform the industry, OOROO has expanded its mobile service area to include Tucson, Phoenix, Oro Valley, Marana, Sahuarita, Green Valley, Vail and Rita Ranch.
Our 10-Year OOROO-versary is a special one, and as we look back on our mission from day one and remember all that these 10 years have held for us at OOROO Auto, we wanted to share some of the standout moments, milestones, and events that we were honored to be a part of.
#1
We founded OOROO in 2014 with our first shop in Oro Valley. From there, we’ve grown intentionally and slowly over time in order to immerse ourselves in neighborhood communities and carefully curate our culture. We launched our mobile service in 2018, bringing auto repair and maintenance to our customers wherever they need it; we opened our Green Valley shop in 2020, our Vail shop in 2022, and our Queen Creek and San Tan Valley (Phoenix) locations in 2023.
#2
We’re proud to have maintained our A+ Better Business Bureau rating for all 10 years we’ve been in business. Integrity and ethics are essential to the OOROO way of doing business and earning the trust of our customers.
#3
Over the course of our history, we’ve been honored to be recognized by Chambers of Commerce, the BBB, and the community at large in various awards which include:
Northwest Explorer’s Best of the Northwest (8 times)
Better Business Bureau Torch Award for Ethics (3 times)
Oro Valley Chamber Small Business of the Year
Tucson Metro Chamber’s Copper Cactus Award for Best Place to Work
Tucson Metro Chamber’s Copper Cactus Award for Innovation
Inc 5000 Fastest Growing Companies
A “Top Workplace” as chosen by Arizona Republic in partnership with Energage
#4
While we operate in the auto industry, we are inspired by and aim to emulate iconic technology and hospitality companies. This focus, as well as staying true to our mission, has led to an elevated customer experience not common to our industry, as well as a number of innovations. Our OOROO Auto app (available in the App Store and Google Play Store) allows our customers to schedule services, request estimates, track their rewards, pay for services, and more. Our OOROOblue Rewards program was designed to reward our outstanding customers for their loyalty by earning points on their purchases and referrals. We launched our podcast “Innovation: Inside and Out” in 2022 where we enjoyed having conversations with business leaders in the community about best workplace practices and innovative new ideas for employees and customers.
#5
Our Joyride program, now in its eighth consecutive year, provides car care for families who can’t afford needed repairs. We partner with our neighbors, friends, and community during the holiday season to gather nominations, and an independent panel of judges comprised of prominent local community members choose two finalists to bring some joy to their lives.
#6
OOROO has always worked to make a positive impact in every community which we serve, beyond our daily work of maintaining and repairing vehicles. Our OOROO Cares Program partners with community organizations to increase impact and also provides vital support to those in need. We have on staff a Community Relations Coordinator whose sole responsibility is expanding and curating the OOROO Cares Program. Here are just some examples of our OOROO Cares initiatives––beyond Joyride––over the years:
Teacher Appreciation Program
OOROO Gives Back
Supported over 50 schools, nonprofits, and community organizations
Including monetary and in-kind donations
Supported and participated in Chambers of Commerce
Sponsored community events
Hosted donation drives
Participated in service projects
#7
Our innovative approach to auto care and caring for customers has caught the attention of many publications over the years. Click here to read more about OOROO in the Press.
#8
We see our growth as an expanded opportunity to have a positive impact on and take care of our customers in every community we serve, introducing more people to the OOROO experience. Since our founding in May 2014, over 26,000 customers have visited us more than 250,000 times.
#9
When we say “auto care anywhere,” we mean anywhere! We love to meet our customers where they need us––whether that’s having services done in the parking lot at their offices, or even at the airport while they travel. Our mobile vans are fully equipped “shops on wheels” and mobile customers enjoy everything OOROO is known for in our shops—from honest and transparent pricing to exceptional and friendly customer service at no additional cost. Our “OOROO at Work” program has partnered with more than 50 of the top employers throughout Tucson, offering our services to more than 20,000 partner company employees.
#10
Implementing a monthly subscription service was a part of the plan for a long time and we’re thrilled that over the last year hundreds of people have subscribed to our Happy Car Club program! The Happy Car Club is a subscription maintenance program where customers pay a low monthly fee for access to a variety of benefits including three oil changes per year, one air filter, one cabin air filter, and a set of wiper blades per year, a 10% discount on other repairs needed, free towing to our shops, and free inspections.
Thank you to each and every customer and community member who has supported us over the last 10 years! We couldn’t have accomplished any of it without you. We’re so excited as we look forward to the next 10 years and all there is to come.
7th Annual Joyride Recipients
Every holiday season, OOROO has the honor of offering the gift of free auto repair to families in need through our annual Joyride Program. This program is made possible by the thoughtful nominations submitted by all of you in our Tucson community. In fact, we’ve just wrapped up our 7th annual Joyride nominations to surprise two very deserving recipients, Kash and Nicole, chosen by our volunteer panel of local judges.
Every holiday season, OOROO has the honor of offering the gift of complimentary auto repair to families in need through our Joyride Program. We of course could not do what we do without the thoughtful nominations submitted by all of you in our Tucson and Phoenix communities. In fact, we have just wrapped up our 8th year of Joyride and are blown away to see how much it has grown.
We know what it means to us to help families in need every year through this program, but it is even more touching to hear what it meant to one of our recipients:
“OOROO went above and beyond my expectations. As a disabled veteran and stay at home dad and grandfather, my vehicle was absolutely essential to doing that job. The good folks at OOROO fixed my car of nearly every mechanical problem it had, giving me something money cannot buy in the process––peace of mind. Thank you OOROO.” – Kash T.
We were able to provide these much-needed repairs on Kash’s vehicle: timing chain and water pump replacement, cooling system flush, oil change, headlight switch replacement, front brake replacement, brake fluid flush, lower control arm replacement, rack and pinion replacement, four-wheel alignment, and clutch fluid flush. Thank you for the kind words Kash!
Here is what one nominator had to say about our other recipient this year: “Nicole is a dear friend of mine and recently she has fallen on hard times. She has required two surgeries in two months for a rare vascular problem. She is a single mother working two full time jobs and was forced to take nearly three months off of one of her jobs due to the nature of her health issue. Finances are tight for her, and she really needs to keep the only vehicle she has operational; however, due to medical bills she is forced to put off necessary repairs.”
For Nicole, we were able to provide these much-needed repairs: electronic steering motor coupler replacement, rear brake replacement, front strut replacement, four wheel alignment, spark plug replacement, fuel system de-carbon service, air filter replacement, and cabin air filter replacement. And special thanks to TreadLogic for replacing two brand new tires on Nicole’s car!
Thank you to everyone who continues to nominate and share the stories of friends in need in our community for Joyride each year!
Through The Rearview Mirror 2023
The New Year always marks a fresh start to plan and look ahead to the possibilities of what the next year may have in store, but it is also an opportunity to take a moment to reflect and celebrate. As we look back upon 2023 and remember all that it held for us at OOROO Auto, we wanted to share some of the standout moments, milestones, and events that we were honored to be a part of.
Serviced more than 17,000 vehicles between our five shops and mobile service
Grew our team by almost 80%
Celebrated OOROO’s 9th Anniversary (maintaining a solid A+ Better Business Bureau rating!)
Honored to win the Best of the Northwest for the 8th year running
Honored to be nominated for the Tucson Metro Chamber Copper Cactus Award (Best Place to Work), AZ19 Readers’ Pick Award, and the AZ Daily Star Readers’ Choice Award
Launched “OOROO at the Airport” at the Tucson International Airport––bringing our mobile services to our customers while they travel (as featured in BizTucson)
Continued to grow our Happy Car Club, a subscription service making it easier to maintain your vehicle all year round for one low monthly fee
Continued our podcast, “Innovation: Inside and Out”––conversations with C-suite and other key decision-makers about innovative workplaces and company cultures
Launched our Phoenix shops in Queen Creek and San Tan Valley (store numbers 4 and 5)!
Our OOROO Cares program supported over 15 schools, nonprofits, and community organizations
Provided free car repair to two families through our 7th Annual Joyride program
Launched our teacher appreciation program where we partner with schools to recognize and thank teachers with free oil changes
Hired a dedicated Community Relations Coordinator to expand OOROO’s contributions to the community
